At Fisher’s you will find we are passionate about customer service. We know many in the community by name and are humbled by the kind referrals we receive. That said, we do not claim to be perfect and know we can always improve. We aim for the highest level of customer satisfaction but need to hear if we made or missed the mark.
Please let us know how we are doing!
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Good customer service. I have been a client for large home appliances for years.They are prompt, efficient, and don't try to soak you. Most longtime residents of Manassas use them, for their honesty. This time was a small, foreign, portable ice maker. They're going to look at it, and give it a try. Highly recommend calling them if you need appliances fixed.
Fishers Maytag had exactly what I needed in stock.
Great to work with, they are you're old style mom and pop store, so know that going in. I personally like these types of stores because they have people working there that actually know about the things they are selling. Very helpful and good customer service. Ken even gave me the names of a couple competitors to compare prices and availability with (Fisher's vet all their prices). He also gave me a couple forums to check out online to help me troubleshoot the issue with my fridge. They didn't have the part I needed in stock, but they we able to get it delivered to their store in 2 days. If you like dealing with people that know what they are talking about and give you a fair price then I recommend this place.
They talked me through fixing my oven on the day before thanksgiving saving our family dinner.
Let's just say Mr. Fisher is awesome. You just can't find customer service like Fishers provides anymore. We've used them many times over the years and the level of service never changes. Thank you!
Knowledgeable staff, quick response to get parts. Prices will be a bit more then buying from Amazon but if you need something fast for repairs, recommended
Great family business. Customer service is top notch! Love our Speed Queen washer and dryer
Wonderful in every way from the buying experience to the delivery and installation. An amazingly super experience compared with Lowe's which we had tried earlier and found them to be terrible at all levels of our frustrating encounter. The cost was even higher
Great. Been going there for 15 years. They always have what I need.
I want to thank Joey and Dan for the fine job they did installing our new Speed Queen washer. Despite the narrowness of the space in which to work, they installed the machine quickly and with no angst. They also took time to brief us on the controls, clean the drum, and provide some hints on proper use. They were both courteous and professional and took great care with both the new appliance and the surrounding laundry room floor and walls.
Dear Fisher's Home Appliance Center,
We just want to say what a wonderful experience we had purchasing a replacement micro-wave and having it installed by Fisher's. If anyone is wondering what service really means - if there is something better than the big stores - Fisher's is the place.
We called the store, and Armande quickly explained the options available and, when it came to matching the bisque color for our other kitchen appliances, she quickly led us to the right model. There was absolutely no sales pressure. In fact, when I forgot to call back to place the order it didn't matter, because Armande went ahead and ordered the micro-wave just to add it to her inventory even if I had never come back to the store. The day the micro-wave arrived, Fisher's installation team - always the same two gentlemen Ken and Joey - were available. I toyed with the idea to install it myself (I thought, how difficult can it be to hang a micro-wave?), and Ken was going to give me some "trade tips" for doing the job on my own - that was totally unexpected. Luckily for me, I went ahead and purchased their installation service and am sooooo glad that I did! It definitely was a two-person job, and they had the right tools including a hand truck to easily pull the stove out of the way. They vacuumed the floor where the stove had been and had some grease removal spray to wipe down the sides of the stove and the wall behind the stove. We would not expect the level of cleanliness they provided.
In summary, end-to-end from inquiring about options, to placing the order, to speaking to the same persons whenever we call, email or show up at the store, and for the excellent installation - this was a wonderful experience and an excellent value for the price.
Having to replacing appliances is always a bit of bad news, but it is inevitable over time. At least when it needs to be done, we know that the replacement experience is easy.
Pete came out to check out our dish washer and refrigerator in the house that we are renting. He was patient and helpful and quickly fixed our dish washer issue. And, although he had to order parts for the refrigerator he was great at explaining the process. When he did the repair he was done quickly and efficiently. I was so impressed at his knowledge and his ability to trouble-shoot and solve the problems quickly. Would highly recommend this company.
I had a wonderful experience with purchasing my Speed Queen stackable electric model from Fisher's. My Maytag Neptune stackable died after nearly 14 years of service but it had come with much frustration. I had anything but frustration with Fisher's from going to the store to assess the Speed Queen stackable electric model, the purchase done a few days later to the delivery. Armande explained everything about the SQ's many features/benefits and had also owned a Neptune so could understand where I was coming from with my frustrations. Joey was fabulous with the delivery and it was not an easy one with my living in a condo with a small elevator! He was professional the whole way through and demonstrated basic aspects of the machine at end of install. Joey was truly a pleasure to work with as were the Fisher's and have loved my Speed Queen these first few weeks!
I have gone twice to Fisher's to get parts for my dryer. They have always had the part in stock. Of course you pay a bit more than online shopping, but for the convenience of:
1. Getting the part same day.
2. Being able to check it's really the part you need.
3. Being able to talk to someone and get advice.
Is worth the price difference. Besides it's helping the local economy. All in all, I'm very satisfied with Fisher's.
A neighbor told me about Fishers when I moved here around 2000. My most recent purchase was a Speed Queen washer. My Maytag washer,of over 29 years, just couldn't keep going. I hated parting with it and knew that the Maytags in the last 10 years are garbage. I've had many family members purchase them, including my mother (who used them all her life) and sister to only have them repeatedly break down in recent years. I knew I wasn't going back to Maytag. Speed Queen has been wonderful. I don't need a computer to tell me how to wash clothes or when I can add clothes. So glad I found Speed Queen. They'll sell parts if you're handy and can do it yourself. My brother-in-law purchase a part a few years ago to keep the washer going for another 3-4 years. no one else had the part or would bother to get it. When I moved away and had renters, they were quick to come out and make needed repairs on a stove top. Personalized an reliable service.
Five times I've needed appliance parts and they had what I needed four of the times. Great people to buy from.
My old maytag (top Loader) 22 yrs old finally decided it was time to be retired, but the dryer is still going strong. I wanted something similar (all mechanical) to my old Maytag and the to load Speed Queen fit the bill perfectly. NO computerized washer for me. The service I received was excellant. Old Fashion Business ethics that you can't find in the BIG BOX stores. i have had my Speed Queen for just over a year and I love it.
I'm a homeowner & real estate investor with numerous properties in Prince William County. Appliances today are not built like those in the past and require periodic care and feeding. I went through a number of repairmen until I found Ken at Fisher's Maytag. He's proven over and over again with his professionalism and excellent customer service why he has been my exclusive appliance guy for 4 years running. He's helped me solve minor problems over the phone (something no one else will do) and promptly arrives when I can't fix it myself. He fixes the problems quickly and helps me keep my tenants happy. He is more than fair compared to his competition. A true old fashion American businessman that takes care of his customers fairly and completely. Highly recommend to all homeowners and investors. Thanks Ken and keep up the great service!
Very happy with our service call!! Our Maytag dishwasher broke down over the weekend and I was told by the "factory service" folks at Maytag that it'd take about two weeks to send their contracted repairman over because we live so far out in the boonies (Warrenton, VA). Since our warranty expired many months ago anyway, I decided to give Fisher's Maytag a try. Was pleasantly surprised that they do service our "rural" area and that a service call was set up for the next morning. The repairman arrived on time, diagnosed and fixed the problem in less than 20 minutes. He explained what had gone wrong (a blown fuse), tested all the wash cycles and asked me to call his cell phone right away if it should stop working again. I was just thrilled to have a dishwasher to use again after four days of washing dishes by hand. Cost is reasonable given the prompt and no-hassle service. Would definitely recommend this business. When our old Amana fridge breaks down again, we'll be heading to Fisher's to pick out a new one.
I needed service for my clothes dryer. It just was not drying the clothes as it used to. I called Fisher's Maytag who came out the very next day. Now my dryer dries as it should! The service technical clearly knew what to do with my machine even though it was not a Maytag. They told me they service all brands and models. They sure proved it to me that day. They came when promised, did the repair, cleaned up, and were out the door in no time.
Small, family owned "no frills" business. Great service. Bought a Speed Queen washing machine from them. Easiest appliance delivery I've ever had-- they gave me an exact time for the next day, showed up as promised.
In an industry often characterized by incompetence, rudeness, and high prices, Fisher's Maytag is a shining example of what is best in customer service. Here, incompetence is replaced by a vast knowledge of all things mechanical, and Ken Fisher, a courtly gentleman of the old school, is politeness personified. And, unlike the charges from most appliance repair companies, the bill you receive from Fisher's will not send you into cardiac arrest. The technician who lovingly treats your ancient washing machine. The salesperson who expertly guides you through the maze of new appliances. The owner who instantly deduces a problem from your muddled, illogical explanation. What more could you want? By calling Fisher's Maytag, you not only support the kind of small business that built this country, but you also do yourself a favor in the bargain. J. Sargeant
I was looking for a new washer, the Maytag was almost seven years old when it started leaking oil in the floor. I had researched many new front loaders and top loaders, What I found was front loaders come with a very high price and lots of problems. I spoke to Ken Fisher and he agreed that the machines made today do not last like the old Maytags. He suggested I look at the Speed Queen top loader. I bought the machine and installed it. The machine handles a large load of clothes with no problems. It runs quiet and washes very well. A great buy for the money. John in Sumerduck VA
I was trying to get our GE refridgerator fixed by Norris Appliance. They were busy that day, and referred me to Fisher's. That told me good things right there. I had tried to work on the fridge on my own, and got above my ability. I described my problems over the phone, and we thought it would be a compressor switch. They came out, replaced the switch and it still didn't work. They suggested another fix, which I saw quite a bit of risk in. I'm not naming that, because they went over and above to cover the risk for me, and ended up running back to their shop, getting the other part, and bringing it out again. This had to work, or I was going to be buying a new fridge. It worked. So I thought at that point that I would be paying out that bank account for their service. They came out twice on a Friday afternoon. I paid what I thought was a very reasonable price for mediocre service, not the outstanding service that they provided. If I have the opportunity, I'll continue doing business with Fisher's and with this sort of fairness, integrity, and support, you should also.
I am a tinker by nature, so when our washing machine started to make noise that said it needed attention I knew where to go. Ken Fisher talked me through the most obvious repair need and sold me the parts that he already had in stock. So by the time our washer was needed again - it was working like new. Thank you Ken!
My 5 yr old side by side refrigerator died suddenly. I did not realize this until probably a day later when the ice cream came out soft. With food quickly risking going bad, I needed fast action. I went into your store and found both Ken and Armande very helpful walking me through different options for different models. I ended up purchasing a new French Door model fridge which was delivered and installed promptly and professionally.
I would recommend Fisher's Maytag to any of my friends or family.
We dealt with these folks once. These are "old Manassas" folks who have been doing business for years in this town. We were referred to them by someone else when are washing machine started acting up.
They gave us a good consultation over the phone. We described the symptoms. They initially told us that our model is outdated and that parts may not be available. They suggested that we might want to start thinking of just replacing it.
But they came out anyway. They repairman, based on what we said over the phone, brought what parts he thought were needed, and he guessed right. He fixed the problem. It saved us the cost of a new washing machine.
Great family owned and run business. Very knowledgeable. They stock obscure parts for Maytag appliances and will even provide tips for installation. Reasonable prices. Has parts and service that you can't find at the big box home supply stores.
What great people! They really know how to treat their customers! The owner came out himself to look at our malfunctioning washer. When he discovered the problem was something simple, he fixed it and refused to accept payment. You never hear... (More) What great people! They really know how to treat their customers! The owner came out himself to look at our malfunctioning washer. When he discovered the problem was something simple, he fixed it and refused to accept payment. You never hear of this kind of thing today! I'll be a customer forever!